Team Leader (Contact Centre)

Location -Glasgow

Salary - £32,000-£34,000

Please note that applications will be reviewed after the holiday period.

About the role:

Simple Online Healthcare are looking for a Team Leader to join their busy Patient Care Team in Glasgow. The role involves leading and managing a high-performing operational or clinical-facing team, fostering a culture of excellence, safety, and accountability that ensures patients receive high-quality, compliant care. The role balances day-to-day delivery with longer-term improvement, using data, technology, and best practice to improve patient outcomes, operational efficiency, and service quality across the function. 

Key Responsibilities

• Lead, coach, and develop a high-performing, engaged team

• Create a positive, inclusive culture with clear performance and quality expectations

• Ensure delivery of timely, accurate, and patient-centred support

• Manage escalations and support effective service recovery

• Oversee day-to-day operations, workflows, and resource planning

• Maintain compliance with clinical, regulatory, and service standards

• Use technology, data, and insights to drive efficiency and performance

What we are looking for:

• Proven experience leading and developing teams in a fast-paced operational, clinical, or service environment.
• A confident people leader who balances performance management with coaching, engagement, and wellbeing.
• Strong understanding of quality, safety, and compliance within regulated environments.
• Experience working collaboratively with Technical Advisors, clinicians, or subject-matter experts on complex queries.
• Data-driven and organised, able to use performance insight to prioritise work and drive improvement.
• Comfortable using systems and technology (e.g. CRM, case management, analytics tools) to improve efficiency and service quality.

Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application


Basics you can expect:

🏖️ 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days

🎂 Extra day off for your birthday

💸 Company share scheme

🏥 Bupa Private Healthcare

🏦 Income Protection

🚲 Cycle to Work Scheme

💪 My Gym Discounts

💰 Enhanced Company pension scheme

🥳 Quarterly Team Training and Social Budget

👶 Enhanced Maternity and Paternity Leave

💸 Rewarding bonus incentive scheme

☎️ 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.

🛍️ Love2Shop Discount

🏠 Hybrid working

Office extras:

🍎 Fresh fruit

☕ A free coffee machine

The Simple Online Healthcare Promise:

Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 3000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.

Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here.

Ready to make a difference? Apply now!

Simple Online Healthcare is proud to be an Equal Opportunity Employer.