Data Analyst – Operations

Location: Glasgow (Hybrid) 

Salary: £45-£60k DOE + bonus + benefits 

Please note that applications will be reviewed after the holiday period, (5th January 2026)

Role Overview

We’re looking for a Data Analyst who can play a pivotal role in supporting the continuous improvement of our operations. You’ll work closely with the patient care, clinical and warehouse teams to drive patient experience and operational efficiency by helping define success, set targets, uncovering actionable insights and building on our (near) real-time operations reporting in Looker. We’re on an ambitious journey to expand into new markets and deliver a world class experience for our patients that provides holistic support and helps them achieve their health goals. You’ll be joining an expanding data team that is looking to deliver world class analytics and insights, putting data at the center at the heart of our strategy and patient experience.  

Key Responsibilities 

• Working closely with operations, define and set KPIs for teams, feeding into our OKR process. 

• Build and maintain dashboards and near real-time reporting for operations in Looker. 

• Conduct deep-dive analyses into patient experience (CSAT, Trustpilot, time to assess) and interaction with our clinical and patient care teams. 

• Conduct deep-dive analyses into our operational, identifying opportunities to increase efficiency and reduce our cost to serve . 

• Design experiments using AB testing or causal inference techniques to validate the impact of new initiatives or changes in operations. 

• Maintain and build on our operations data availability and quality, and ensure consistency across Snowflake, DBT, and Looker. 

• Become an expert in your domain, working closely with team leaders and c-suite to provide recommendations, move metrics and deliver impact. 

• Develop tools or models or reports that support our compliance and clinical standards. 

What we are looking for:

• 4+ years experience in analytics. 

• Proven experience in an operationally focused role. 

• Expert-level SQL skills. 

• Familiarity with BI tools like Looker (or similar). 

• Strong analytical mindset with knowledge and experience of a range of analytical and statistical techniques. 

• Ability to communicate complex data insights clearly to non-technical stakeholders. 

• Comfortable working in a fast-paced, high-growth environment. 
  
  Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application
  
  

Basics you can expect:

🏖️ 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days

🎂 Extra day off for your birthday

💸 Company share scheme

🏥 Bupa Private Healthcare

🏦 Income Protection

🚲 Cycle to Work Scheme

💪 My Gym Discounts

💰 Enhanced Company pension scheme

🥳 Quarterly Team Training and Social Budget

👶 Enhanced Maternity and Paternity Leave

💸 Rewarding bonus incentive scheme

☎️ 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.

🛍️ Love2Shop Discount

🏠 Hybrid working

Office extras:

🍎 Fresh fruit

☕ A free coffee machine

The Simple Online Healthcare Promise:

Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 3000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.

Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here.

Ready to make a difference? Apply now!

Simple Online Healthcare is proud to be an Equal Opportunity Employer.